Gleadless Medical Centre
636 Gleadless Road Sheffield S14 1PQ
Tel: 0114 239 6687
Fax: 0114 264 2277
Out of Hours: 111

Violent or Abusive Patients Policy

Be kind and understanding towards us and we will do the same to you. Violent and abusive behaviour on your part will lead to the relationship breaking down. We will remove people from our patient list for such behaviour towards the partners, our staff or any other person present on our premises.

Access for disabled patients

All the treatment areas are on the ground level and we have full access for wheelchairs to the surgery and its facilities.

Access To Medical Records

Under the Data Protection Act you are entitled to see your medical records, please enquire at the reception desk for details of how to do this.

​Car Parking

ParkingEye is now overseeing the parking and will issue parking charges to unauthorised vehicles.

Blue badge holders must present their badge at reception to ensure a charge is not issued to them.

Emergency situations need to be advised to reception on the day.

There is a 10 minute window to allow vehicles to drop off and pick up.

All charges go to the supplier of the equipment 'ParkingEye'.  

Gleadless Medical Centre does not benefit apart from through the safety of the car park for patients.

Carers

One of the areas that was identified in our Patient Survey as in need of further work was the identification of those people who care for our patients and those patients who care for someone else.

We know there are a large number of ‘unpaid’ carers in the community and many may not be aware of the help and support of the Carers Centre, which is based at 7 Bells Court, Sheffield S1 2FY.

The practice is asking for information from everyone using the surgery to identify those carers or those people who are cared for.

Please help the surgery by completing a Carers form from reception.

A copy of the monthly Carers newsletter is now available in the waiting room and for further information about the Carers Centre, please telephone 0114 2788942 or visit their Website: www.sheffieldcarers.org.uk

Change of name, address or telephone number

If you change your name, address or telephone number please notify the practice immediately. We require proof of any changes of name.

You can now update your personal details online via Patient Access.  For further information please click here.

Childhood Illnesses

Useful Online resources for Children:

How do I know if my child is ill?
My child feels hot.
My child has diarrhoea.
My child has been sick. How can I help the Doctor before he sees my child ?

TEMPERATURE

Normal Temperature is 36 - 37C High Temperature is 38C or above.

Signs that your child may have a temperature
1. Red face.
2. Not their usual self- may be crabby/restless.
3. Feel hot to touch.
4. May be sleepier than usual
Action that you can take to help:
  • Give Paracetamol regularly, check instructions. (No more than 4 times in 24 hours ).
  • Make sure they are not over dressed. Vest & pants or vest & nappy are sufficient. Tepid sponging may help.
  • Give them extra of their favourite cool drinks
"If you have done this and after 24 hours your child is no better or if they develop other problems then contact the Doctor."

DIARRHOEA

Signs that your child has diarrhoea:
1. Frequent runny poos.
2. They may have tummy ache. If your child is otherwise well then it is likely that the diarrhoea will settle within 24 hours.
Action that you can take to help:
If your baby is Breast fed:
Continue to feed them when they are due their feed. You can give them extra drinks or rehydration fluids (e.g. Dioralyte) between feeds. For more advice ask your Health Visitor.

If your baby is Bottle fed:
Offer as much fluid as your baby needs for the first 4 hours. If they still have diarrhoea then give them some rehydration fluid (Dioralyte) between their bottle feed for the next 8 hours. Now introduce normal feeds.

For Older Children:
Avoid solid food or cows milk for 24 hours Give them plenty of drinks Rehydration fluid will help - use as instructions. If you have done all these things and they become worse or if new symptoms develop then seek medical advice. For more advice ask your Health Visitor or GP.

VOMITING

Babies under 6 months who are vomiting -
seek advice from your GP, 111 or Accident & Emergency Dept.

Babies over 6 months who are vomiting with no other symptoms -
If your baby is Breast fed: Continue to breast feed them as normal.
If your baby is Bottle fed: Introduce rehydration fluids in small frequent amounts - reintroduce milk gradually. Avoid solids for 12 hours.

Older children - Vomiting with no other symptoms: 
  • Avoid food for 12 hours.
  • Start with sips of water or rehydration fluid.
  • If they are able to keep this down then build up their fluids gradually.
  • After 8 hours try food again, give them what they feel like - avoid fatty or spicy foods.
If comiting continues for more than 24 hours or they develop more symptoms then seek medical advice.

WHAT TO KEEP IN THE MEDICINE CABINET

Paracetamol or Calpol. Dioralyte (Rehydration fluid). Thermometer.

HOW TO SEEK MEDICAL ADVICE

1. Ring 111
2. Contact your GP 0114 2396687
3. Go to NHS walk-in centre at Broad Lane. (Open 8am - 10pm every day.)
4. IN EMERGENCY DIAL 999  

Comments and Complaints

We welcome suggestions about how we can improve our medical services to you; please contact us by letter, telephone or in person.

You may also wish to join our Patient Voice Facebook group.  This is an exciting opportunity to share in constructive discussions about the running of the practice and the services we offer. Click HERE to find out more. 

If you do have a complaint then please contact the Business Manager, Stella Crookes. We will endeavour to acknowledge written complaints within two working days of receipt and respond in full within twenty five days.

We see any comments or complaints as an opportunity to put right any problems and improve the service we offer to our patients.

If you would like further information a leaflet is available from the reception desk detailing the complaints procedure at the practice.

Confidentiality

Your medical care is confidential. All members of the team sign a code of confidentiality. We will not give information to anyone outside the practice, other than those directly involved with your care, without your permission.

Care Quality Commission (CQC)

 

A copy of the report by CQC published August 2016
can be found here.

How we handle your information

This information applies to all patients who are registered with Gleadless Medical Centre.

What information do you hold about me?

Healthcare professionals in our practice record information about the care we provide.
The type of information that is recorded includes the following;

  • information to identify you and communicate with you – for example: name, address, telephone number, e-mail, date of birth, gender, etc.

  • information that you tell us when you see us in consultations – for example: about your physical and psychological health, social circumstances and family history

  • details of diagnoses, examinations, investigations, treatments and referrals

  • information about you from other people – for example: letters from hospitals, care organisations, relatives, carers, insurance companies and solicitors.

Where is this information held?

Most of the information we hold about you is recorded electronically. It is stored securely in an NHS-accredited service. We hold some paper records – these are mainly your older records.

Who can see this information?

Clinical and administrative staff at Gleadless Medical Centre can see your records in order to be able to provide care for you. All of our staff work under a strict code of confidentiality. Sometimes we will use staff from other organisations to help us with specific items of care in the practice. They also work under a strict code of confidentiality.

We share relevant information about you with other people providing care for you (see below)

Do you share my information?

We share information with other clinicians and services who are providing direct care for you – examples of this would be referrals to hospitals, clinics, community nurses and social care. This may be as a traditional referral letter or as part of the Sheffield Care Record.

The Sheffield Care Record allows other people who are looking after you to see relevant information from your GP record (such as diagnoses, investigations, treatments, prescriptions and allergies). More detail about the Sheffield Care Record is available via this link Sheffield CCG Looking After Your Information . You can, if you wish, opt out of this electronic sharing via the Sheffield Care Record. There is information about how to do this in the above link. If you are thinking about opting out of the Sheffield Care Record, please discuss this with one of the GPs. We think that this is a very useful service for patients.

All patients in England have a Summary Care Record unless they have opted out. The Summary Care Record is available nationally to people treating you, especially in emergency or unexpected circumstances. It contains a list of your medication and allergies. With your specific consent, we can also add other information to this record.

We share limited information to enable health authorities to organise childhood immunisation and cervical smear services.

We are legally obliged to share some specific information about you – for example notification of communicable diseases, child protection investigations or by court order.

Under the 2012 Health and Social Care Act, we are also legally obliged to release to NHS England (acting on behalf of the Secretary of State for Health) any information they demand. Part of this is the controversial care.data extract. At present, this has been put ‘on hold’ while the safeguards are investigated. Although not a legal right, the Secretary of State has said that he will give patients the ability to opt out of this extract if they wish.

From January 2016 we have to share anonymised information about NHS Fit Notes (eMed3) with the Department for Work and Pensions. Although this information does not identify you, the Secretary of State for Health has said that your information won’t be extracted if you have objected to the secondary use of your data (for purposes other than your direct care). There is further information about this at the gov.uk website.

Can I see my information?

Under the Data Protection Act, you have the right to see a copy of the information that we hold about you. See the information on the Information Commission website for further information about your rights.

You can access some of your medical records online, after you’ve provided photographic proof of your identity and registered for the service.
Currently you can see details of your current medication, allergies and immunisations. You can register for online services via our home page.
Over the next year you will be able to view your test results, list of diagnoses and recent consultations. We will update the website when this is available.
 
[This information is also known as a Privacy notice or Fair processing notice]
 

Forms for Completion

For forms for completion by a doctor we do please ask for two weeks notice. There is usually a charge for this service, you will be notified of the amount at the time of handing over the form.

Home Blood Pressure Recording Chart - you can print this and fill it in if you have your own blood pressure monitor and would like us to consider using the readings in your medical records.  This is in line with guidance in 2011 from the National Institute of Clinical Excellence (NICE Guidance).  

Hard of Hearing

If you are hard of hearing please let the reception staff know at the time of making your appointment, this will enable them to make a note on the computer so that the doctor is aware when you are called through. A Hearing Loop is available if you have a hearing aid. Please inform the receptionist when you come to see the doctor or nurse.

Gleadless Medical Centre is a centre for issuing batteries for NHS hearing aids.

Hospital referrals

If a GP recommends a referral to the hospital as part of your investigations or for treatment he will usually write a letter to a consultant and you should receive an appointment through the post within six weeks. If you haven't heard from the hospital or the practice in that time you should contact the practice to let them know.

Please let the hospital know if you cannot keep an appointment. Waiting lists can be long and a missed appointment cannot be used for someone else who may have waited a long time to be seen.

 

 

Info for patients

Info for staff
 

 

Medical Research

Medical research helps to develop new treatments and better services for patients. At the Gleadless Medical Centre we are keen to support good quality research and consequently continue to be involved in selected projects.

As a patient you may be invited to participate in one of these projects. Before you do so your consent will be sought.

If you would like more information about any project that you have been asked to take part in please speak to the Practice Manager

Minor Ailments

These can often be treated at home without needing to see a doctor.
Your local pharmacist can give you professional advice regarding medicines that you can buy over the counter

The nearest pharmacies to the surgery are :

Pharmacy Department, Co-operative, Newfield Green
Gleadless Valley Pharmacy, Blackstock Road
Lloyds Pharmacy, Gleadless Road, Heeley Green

Adult Colds and Flu, or sore throats, should be treated with rest, plenty of drinks (avoid alcohol) and paracetamol or ibuprofen. Most will improve after 2-3 days , but if symptoms worsen you should obtain medical advice.

A sore throat will often be the first symptom of a cold and may last for 2 days before the cold develops. If the throat is very painful and makes it difficult for you to swallow or is accompanied by headaches , sweats and high temperatures you should seek medical advice.

Rashes associated with illness and which do not fade when you press a glass onto them can be serious and you should seek advice immediately.

Diarrhoea and vomiting is usually caused by a virus and may be accompanied by a temperature. You need to drink frequent small amounts of watery drinks and you can use loperamide (available from your pharmacist) if the diarrhoea doesn't ease in 6-8 hours. If diarrhoea and vomiting persists after 48 hours, you should seek medical advice.

Insect bites tend to swell a little and be intensely itchy. Your pharmacist will be able to advise you on a cream to apply to relieve the symptoms. If you feel ill consult one of the doctors.

Hay fever which is at its peak in May, June and July can be treated by antihistamines which are available over the counter, or by using nasal sprays and eye drops. 

Named GP

Patients are allocated with a named GP when they join the practice.  Patients may ask to be informed of their Accountable General Practitioner or they will be advised via prescription messages, text messages, verbally or via a letter.

New Patients

Gleadless Medical Centre is currently accepting new patients.

If you would like to print off the forms to complete and bring into surgery please select the relevant forms below.  Please note you will need to complete a GMS1 form for each person you wish to register which can be downloaded below.

We would like to advise new patients that until the New Patient Registration process is complete, we are unable to provide any prescriptions for medication for Clinical Safety Reasons.

GMS 1

GMS 1

Questionnaires

Babies Aged 0-12 Weeks Male & Females 12-15 Years
Children Aged 3 Months - 4 Years Female 16 & Over
Children Aged 4-6 Years Male 16 & Over
Males & Females Aged 6-11 Years  

 


Named GP

Patients are allocated with a named GP when they join the practice.  Patients may ask to be informed of their Accountable General Practitioner or they will be advised via prescription messages, text messages, verbally or via a letter.
 

NHS Whistleblowing Helpline
The Whistleblowing Helpline is a free-phone service for employees, and organisations working within the NHS and social care sector.

Telephone: 08000 724 725 | Web: www.wbhelpline.org.uk  |
Email: enquiries@wbhelpline.org.uk

Prescriptions

A request for a repeat prescription can be made in a number of different ways,
always giving 48 hours (2 working days) notice:-

POST: If you would like your prescription posting back to you please remember to enclose a stamped addressed envelope, without one we will not be able to deal with your request (please allow 5 working days for turn around)

FAX: 0114 264 2277 ensuring that you include your full name, date of birth and details of the medicines required

DROP IN YOUR REQUEST AT THE SURGERY: Drop your prescription request through the letter box to the front of the building. Preferably please use the right half of your previous prescription, ticking the items required.
If you do not have this to hand please make sure that you include your full name, date of birth and details of the medications required.

INTERNET: You can now use the internet to order prescriptions online via "Patient Access", a system that also allows you to book appointments online. You will need to register for the system with us first.


For the system to work your records need to have been marked with a valid medication review date at an appropriate time in the future.  If that date has already passed then you will NOT be able to order through this automated system.  Similarly, if some of your medications have reached the number of issues specified by the doctor then you will not be able to order online until this has been reviewed.

If your prescriptions normally go to the the chemist directly then this will still happen.  If you normally collect them from the reception desk then this too will remain unchanged.  We still ask for 48 hours notice to prepare and sign prescriptions.

Please let us know if there are any problems once you have registered.  

In the interests of safe prescribing we are not able to accept prescription requests over the reception desk, either written or verbally, and you will be advised to use one of the above alternative options.

Please always ensure you leave all the relevant details required (as stated above) and please note that we need 48 hours (2 working days) to process your request, so please do not wait until you are almost out of medicine before requesting one.

If you usually use the same pharmacy to dispense your medicines, we can send your prescription directly to them. Several local pharmacies collect prescriptions from the surgery, and some will also offer to deliver the medicines to you if you cannot get out to collect them.  We now have a facility to send prescriptions to the pharmacies electronically.  Please ask your local pharmacy or reception for more information.  If you would like to nominate a pharmacy a form is available to download and complete here.

We encourage you to use this method and to give us details of your pharmacy. Until you give us notice your prescriptions will then be sent to that pharmacy.
Ask your pharmacist for details of the delivery service if you need this.

Local pharmacies are also able to prescribe and dispense medicines for minor illness, and this may save you an appointment at the surgery for a minor problem.
(Your medicine may be dispensed free of charge if you have a prescription fee exemption)

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GP's working in Gleadless Medical Centre in the last financial year was £47,972 before tax and National Insurance.  This is for 4 full time GP's and 3 part time GP's who worked in the practice for more than six months.

Risk profiling: how your NHS records are used
 
Privacy notice

 

This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whether you need more help to manage your health. The service is called “risk profiling”.
 
Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you
have, and alert your doctor to the likelihood of a possible future hospital admission.
 
The clinical team at the surgery will use the information to help you get early care and treatment where it is needed.
The information will only be held on existing clinical IT systems and will only be seen by qualified health workers involved in your care.
NHS security systems will protect your health information and patient confidentiality at all times.
 
If you don’t want your information being used in this way, or have any other concerns, please contact the practice.
 

Telephone Enquiries

The telephone lines are always busy during the morning surgery, so telephone enquiries other than requests for appointments and home visits are better made as follows:-

General Enquiries - 2.30pm - 6.30pm
Test Results - 2.30pm - 6.30pm

Test Results   

The nurse, health care assistant or phlebotomist taking the sample will tell you how long it is likely to be before the result is available.

Please ring on 0114 239 6687 between 2.30pm and 6.30 pm Monday to Friday. To ensure confidentiality, test results will not be given to a third party and it is our policy not to give pregnancy test results over the telephone.

Please note that x-ray reports usually take 10 working days before they are available from the practice.

Smear results may take four to eight weeks and will normally be sent to you by post, if you haven't been notified of your result by eight weeks please contact the medical centre.

Useful Links

Advice Sheffield http://www.advicesheffield.org.uk/