Gleadless Medical Centre
636 Gleadless Road Sheffield S14 1PQ
Tel: 0114 239 6687
Fax: 0114 264 2277
Out of Hours: 111

Online Services through Patient Access

At the Gleadless Medical Centre we offer a number of Online Services to our patients. Currently these are available thorugh the Patient Access Portal (though in future it may be possible to use other portals as well). These services are:

  • Online booking and cancelling of appointments
  • Requesting repeat medication
  • Updating your registration details (eg phone numbers and address)
  • Sending secure messages to the practice
  • Online viewing of elements of your medical records
  • Sharing information (eg blood pressure) from some home monitoring devices via the Apple Health App.

 

How do I register?

There are two ways of registering to use Patient Access, both accessible here https://patient.emisaccess.co.uk (click the "Register" button)

1. Register with a letter
You can register by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form. View full instructions here.

2. Register without a letter
You can also register for the service online without a letter. This process will check to see if your practice uses Patient Access and create a basic account that allows you to book an appointment.  If you use this option, your initial registration will be rejected by the Practice and all the neccessary information and a registration form will be posted out to your registered home address.  You will need to complete the form and bring it to surgery along with two forms of identification to be able to access all of the online services we offer.

Medical Record Access

If you would like access to your medical record please see the section below "Online Medical Records Viewing".

At the present time, we are unable to allow access to children’s medical records due to our clinical software constraints.
 
We anticipate this will become available after July 2016.
 

How do I book appointments?

https://support.patient-access.co.uk/booking-appointments/how-do-i-book-an-appointment​

How do I order a repeat prescription?

https://support.patient-access.co.uk/repeat-prescriptions/how-do-i-order-a-prescription

 

Further help can be found here: https://support.patient-access.co.uk

Medical Records Online Viewing

Medical Record Viewer

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access your record from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

What you can see online with medical record access:

  • Test Results (See section "Viewing Your Test Results Online")
  • Consultations
  • Problems
  • Immunisations
  • Allergies
  • Medications

Before you apply for online access to your record, please consider the following situations:

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

With online records access you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us. If this happens please contact us as soon as possible. The practice may hide parts of your record so that certain details are not displayed online. For example, we may do this with test results that you might find worrying until we have had an opportunity to discuss the information with you.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. Should you share your login credentials, they would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish.
If you wish temporarily to share some or all of the record to which you have access (eg with your dentist or pharmacist) you can now do this securely from within Patient Access See this link Sharing your medical record using Patient Access 

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please ask your GP when you next speak to them.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system and contact the practice as soon as possible.

Using your record to complete forms

The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms.

Corrections

If you feel that any information is incorrect or that your record is missing information, we can add amendments to your record, but we cannot delete or alter any historical information.

If you would like access to your medical record

Please complete the form below and bring 2 forms of identification and the completed form to the medical centre.  Information on acceptable forms of identification is attached to the registration form. 

Patient Online Registration Form

At the present time, we are unable to allow access to children’s medical records due to our clinical software constraints.
We anticipate this will become available after July 2016.

For more information from NHS England see:

https://www.england.nhs.uk/ourwork/pe/patient-online/support/patient-material/

Important information for patients viewing test results online

If you have been given access to view your test results online these will become available after one of the doctors has viewed and commented on them. Some results arrive in the practice with a comment from the lab of "Abnormal" or will show with a little red marker outside the normal range. It is important to look at the comment of the doctor who has viewed the result rather than this lab marker!

The marker which says "normal" may not be appropriate for you

In some situations the lab will view a result as normal when it is not correct for you. One example of this would be a patient on treatment for gout. The normal range for the test goes up to a value of 450, but if you are on treatment we target a value of below 300.

The marker which says "abnormal" may not be appropriate for you

The lab marker is based on a sample, if your result is in the same range as 95% of normal tests it will be marked as normal - so 5% of "normal" tests will be marked as abnormal.